Refund policy

Refunds

Digital content; online video courses: 14-day money-back guarantee. This applies to all four courses (Watercolour Portraits, Oil Portraits 1, Oil Portraits 2 and Acrylic Portraits) and to the Complete Portrait Painting Collection (All-Access bundle). If you're not happy, email support@mattmurphyart.co.uk within 14 days of purchase for a full refund.

Giclee print; Refunds are not available.

Original artwork: If your item is damaged (please send photo) or lost in transit then a full refund will be given.

Unwanted physical items are not able to be returned or refunded.

Giclee print; If your item is damaged (please send photo), lost in transit or an error with printing then a replacement will be sent out free of charge.

Original art: If your item is damaged (please send photo) or lost in transit then a full refund will be given.

Damages and issues
Giclee print; Please inspect your order upon reception and make contact immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right and send a replacement.

Lost in Transit
Giclee print; Please inspect your order upon reception and make contact immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right and send a replacement.

Error with Printing
Giclee print; In the very unlikely event that an error with printing has occurred, please make contact immediately. If an error in printing has occurred a replacement will be sent free of charge. 

Exchanges
Exchanges are not available.